Refund not being issued

[Dcw81]

I moved address in January and closed my broadband account with sky. They continued to wrongly charge me. For the past 3 months I have spoken to 4 different customer service operatives that have promised the refund of almost £100 will be put back in to my account within 3-5 days. The last operative also said she will issue £30 compensation. I still haven't received a penny. Can someone advise me where to go with this. Be it the ombudsman or reporting it as theft ?

[Mark39 · Accepted solution]

Raising a formal complaint would probably be your next step. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Dcw81]

Thanks very much. I'll give this a go.