Re-contract

[Loungalino]

Hi Sky Community!

My broadband contract is ending on the 9th June 2021 so Sky sent me an email with a deal at £33 (instead of £38). 

By connected on my Sky account, I could re-contract for £30 (the price I am paying currently), not £33. I clicked on "re-contract" but on "my future bills", the price is £33, not £30, what I clicked for. 

Why?

Thanks for your help.

[TechmanagerMal]

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@Loungalino wrote:

Hi Sky Community!

My broadband contract is ending on the 9th June 2021 so Sky sent me an email with a deal at £33 (instead of £38). 

By connected on my Sky account, I could re-contract for £30 (the price I am paying currently), not £33. I clicked on "re-contract" but on "my future bills", the price is £33, not £30, what I clicked for. 

Why?

Thanks for your help.

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• I would contact Sky 
• click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home
• If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will then be asked for a mobile number, give the number but DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.

[caesarome]

Future bills are not updated straight away as ot can take a little while for this to happen if you have made a change like this to your account