Discovery plus

[racheldr]

Had message saying discovery plus free for year, went through all the stages and then when got to end to confirm it says my account billing is £6 higher even though it said 0.00 for discovery plus, so I went into sky on my phone to my account and my billing correct on there but through sky q box account it's wrong so I didn't confirm the free 12 months as figure wrong, anyone know why this is?

[TechmanagerMal]

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@racheldr wrote:

Had message saying discovery plus free for year, went through all the stages and then when got to end to confirm it says my account billing is £6 higher even though it said 0.00 for discovery plus, so I went into sky on my phone to my account and my billing correct on there but through sky q box account it's wrong so I didn't confirm the free 12 months as figure wrong, anyone know why this is?

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• It may be that your basic TV package is a legacy one that needs to be upgraded to Signature?
• Otherwise, there are numerous threads on here discussing Discovery+ issues and resolutions.

[racheldr]

I have signature package but not accepting this as not paying £6 more

[SKY1992bf]

@racheldr  It could be that you have exceeded the maximum amount of offers allowed on your account at any one time 

the system won't recognise this until the order is processed hence the charge 

you will need to speak directly with Sky via phone regarding this 

[racheldr]

Ok thanks, it's strange as says zero but then says account payment more than what I'm paying, don't think I will bother as heard its not very good anyway, thanks for replying