Linking old sky account to new

[Angth]

I have an old sky account and have tried to link my new sky account to old one. Have done this numerous times on the app but I have to keep updating the same process each time. Have rang sky to try and solve problems but no one helps 

[caesarome]

I'm not quite sure what you are trying to do because if you left Sky in the past and was away from them for longer than a year then your old account will have been closed meaning when you returned you will have needed to setup a new one to use as per this:

https://www.sky.com/help/diagnostics/sky-id/sky-id

To use the same email address you will need to remove it from the old account first.