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Discussion topic: RT AX86U connectivity issues with Sky Q Broadband.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@8888charlie8888 

 

@jamesn123 sorry for bothering is there any difference with annex a and annex b on superfast with a draytek 130 many thanks

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsteruk @8888charlie8888 

As far as I am aware Openreaches infrastructure uses Annex A physical connection but syncs over an Annex B connection. Therefore when looking for hardware on VDSL connections it needs to be Annex A.

 

E.g. My Openreach Huawei EchoLife modem is Annex A connection but currently showing a connection status of Annex B.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@8888charlie8888 

 

@jamesn123  fantastic, many thanks. 👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
8888charlie8888
Topic Author
This message was authored by 8888charlie8888 This message was authored by: 8888charlie8888

Re: RT AX86U connectivity issues with Sky Q Broadband.

So i can relax guys?? Much appreciated.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@8888charlie8888 

 

Just a refresh from your pm.

 

https://draytek.co.uk/support/guides/kb-vigor-130-bridge

 

And screen shot asus set up screen

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
8888charlie8888
Topic Author
This message was authored by 8888charlie8888 This message was authored by: 8888charlie8888

Re: RT AX86U connectivity issues with Sky Q Broadband.

Hello there I've got as far as the asus Internet connection screen. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@8888charlie8888 

 

Any mention of client identifier option 61?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
8888charlie8888
Topic Author
This message was authored by 8888charlie8888 This message was authored by: 8888charlie8888

Re: RT AX86U connectivity issues with Sky Q Broadband.

Dhcp option, then option 60 and option 61 both blank.  Also iaid/duid box unchecked. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@8888charlie8888 

 

Leave option 60 blank , don't click the uuid bit

Client identifier option 61 fill out :-

 

12 character asus mac address|last 6 characters of the same mac

 

In the format 

 

12345678abcd@skydsl|78abcd

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
8888charlie8888
Topic Author
This message was authored by 8888charlie8888 This message was authored by: 8888charlie8888

Re: RT AX86U connectivity issues with Sky Q Broadband.

I'm sorry but I am learning on the fly. Thanks for your patience. 

Just type 12345678abcd@skydsl|78abcd into option 61

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@8888charlie8888 

 

That is the format. Best using the actual asus mac as it will be unique to you. You should find it on the back of the asus router

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
8888charlie8888
Topic Author
This message was authored by 8888charlie8888 This message was authored by: 8888charlie8888

Re: RT AX86U connectivity issues with Sky Q Broadband.

I have applied the mac code and it said it is complete. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: RT AX86U connectivity issues with Sky Q Broadband.

Posted by a Superuser, not a Sky employee. Find out more

@8888charlie8888 

 

You mean its connected ?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
8888charlie8888
Topic Author
This message was authored by 8888charlie8888 This message was authored by: 8888charlie8888

Re: RT AX86U connectivity issues with Sky Q Broadband.

Not connected yet. 

8888charlie8888
Topic Author
This message was authored by 8888charlie8888 This message was authored by: 8888charlie8888

Re: RT AX86U connectivity issues with Sky Q Broadband.

Internet status connected. 

Then disconnected. 

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