New sky Q hub and wifi is not working

[Chiara334]

I've received the sky hub, and I've followed all the instructions to connect it however the internet is still not working and I've tried everything. What do I do ???

 

 

 

[GD1]

@Chiara334  Is this a replacement hub? are you a new broadband customer?  This info would be useful before a reply can be provided.

[Chiara334]

I'm a new customer

[Highlinder]

@Chiara334The box will have had an activation date on the outside box, has this passed?

[lettice]

Your master socket is one from Hyperoptic.
That is not an openreach line or master socket.

I may be wrong, but thought that a Hyperoptic master socket will only work with Hyperoptic broadband and usually has an associated Hyperoptic specific router.
As part of your Sky Broadband, have they said that openreach will install a new openreach line and master socket to your property.