Puck problems

[Chrisee]

@Geayson follow the reset instructions I gave if thosecwork great if not getvthe puck switched. Nothing more I can tell you

[seandoherty64]

I am having all the same problems you have all outlined. I gues it is just a matter of waiting for the fix.  I think SKY should give us some compensation,   say not charge us until the problem is fixed

[Toondad]

That reset option seemed to have worked, it's still a little slow to switch on with the remote for some strange reason taking a couple of presses to work and I know the remote works as it controls volume and channel selection.

[loontor]

I have had the same experience post a factory reset. 

[discodancers]

So my other puck  has now done the same thing. Told to try powering off, holding the power button under the puck (never noticed that!) and powering back on. Bingo! I get to the start up screen, however I not cannot pair the remote. Oddly it's also mentioning skyq!

 

[seandoherty64]

I had nothing but problems with SKY Q boxes and was glad to get rid of them.  The puck I think is an improvemnet and if they could get rid of this pausing and black screen problem I would be very happy. Come on SKY get it sorted.

[Geayson]

@discodancersThank god somebody else has this this is what mine says and it has a flashing orange and red light on the puck where usually you would have a white light 

[Toondad]

That orange.and red light is the result of you probably holding in the power button while putting the power plug into the back? That's a reset option and it should then go to a blue screen on tv being the start of the pairing of the puck? Mine then was paired with my subscription I had to go to https://sky.com/activate now on either mobile or pc on same network to complete the pairing .

[Hicksy99]

So sky told me today on the phone that's there's going to be an update in the next 2 days. 

[Toondad]

Waiting to see how effective? Is it an update for the puck or the tv also?

[Hicksy99]

I asked about a puck update. Whether it is a generic one I don't know. 

[Geayson]

@ToondadIt has a message on screen to pair sky Q remote hold 4 and 6 I have no code to activate 

[Toondad]

Strange! I had a re to go online to the web address I offered earlier but that was with reference to the pairing of the puck to Sky Glass. You are right to wonder why on earth it mention SkyQ, I have no idea !!

[AndyPMack]

I had this on one my pucks and got my sky q remote which got me through the next few tabs to do a software update. once puck powered up again i paired the puck's remote again

[discodancers]

@AndyPMack @I will try that. 

they say they are calling me tomorrow. I have also raised a complaint about the farce that is paying £50 for a new puck then sending the broken one back and getting a refund. Ridiculous