Puck problems

[loontor]

Hi thanks for repsonding appreciate it, tried that twice and still same issue unfortunatley 

[Annie+UK]

@loontor Have you tried to do a forced software update?

[loontor]

I havent,  I saw the link you posted on another thread and thats what I will be following when I try the force update tomorrow. Thank you!

[Essex+Guy]

One thing that has helped me greatly this evening (3 pucks and a glass tv running on Vodafone Gigafast) is to set the pucks to 1080p rather than 2160p. Obviously this isn't a long term solution but while they fix the bugs it should help things run smoother. For now I'll stick to my Apple TV for steaming UHD stuff - to be honest most of what I'm watching on Sky is only 1080p anyway.  

[jasensteve]

My pucks now seem a lot more stable. I can now watch Netflix in 4K without them crashing out

[Simon230571]

I can stream nextflix n amazon no problem but sky thro the puck just keeps dropping ,unfortunately due to work I haven't got time to spend an hr on hold waiting to speak to sky 

[ark139]

I had the issue of it not waking up in the mornings and needs the power removing and reconnecting I turned of the over nigh power save and it seem fine had the same probelm with sky Q when it was launched

[Simon230571]

Sky need to get there finger out ,I've gone from 3 working tvs with q to 1 wiv sky glass TV n 2 pucks ,I must admit I'm not impressed n there still takin the money in full house subs 

[discodancers]

So I initially set up the second puck and all was well. After a few days of not using it,  no joy. 

power it off and and on and I get flashing white light. Then the sky splash screen, the. More flashing lights, then no lights. I rinse and repeat the power cycle and it's exactly  the same. Any tips pls?

 

[Simon230571]

Yeah scream and wait for software updates ,hope there not long  I'll be speaking wiv sky at weekend and hopefully they'll throw some light at end of tunnel 

[discodancers]

@Simon230571 @After about 10 power cycles impressed home and it worked. I have switched off powersave at night as it maybe got stuck there?

[Geayson]

I have had the same issues with the flashing white light and loading connectivity. I was then told on here by live chat that they will need to replace it so need to call. After 40 min told they would have to charge me £50 for a new one and refund £50 on next bill. Usually wouldn't have a problem with this but if you have upgrade from sky Q to sky glass you already have 2 Bill’s coming this month or nov bill and you will then be credited from them in December to your BB bill but if you don't have BB then the credit will be refunded 45 days later 

[Simon230571]

I'll try owt ,cheers for the tip 

[shep567]

I hope my pucks, I do. It have to change down,  had nothing but issues with the sky q mini boxes had to put mine to 720p to reduce the blue screen of death, and network issues.

My pucks are pretty stable, though mine were set to 1080p out of the box... though happy with 1080....

[Fee+sinky]

Yes.  Mine is a nightmare!!! Slow to react to any input and leaves a black picture for minutes.  ITV hub always plays from the start of a programme  even when half way through it! While system is poor