Poor WIFI in some rooms

[Dingerave001]

I have recently moved and had my Sky set up in the new home. Unfortunatly the Sky router was connected in a room that is the furthest away from my bedroom/office which has very poor WIFI. I was told by the engineer to wait 2 weeks before speaking to Sky about this issue as they will not do anything for a while as they call it bedding in time for the router. Well it has been3 weeks and no improvement. Are Sky obliged to ensure WIFI works in all rooms?

MTIA

Phillip

[mae-3 · Accepted solution]

@Dingerave001 

If you have Sky broadband boost service then yes wifi will be almost guaranteed to 3Mbps with the latest Sky SR203/SR204 router and a wireless booster to cover the areas that the router won't cover. But the 'almost' bit is that if it doesn't cover the areas at 3Mbps then you'll keep the equipment but be refunded the broadband boost service which cost an additional amount monthly until end of the contract.

[Dingerave001]

Thanks, all sorted now for an extra£3 a month getting the boost upgrade.