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This discussion topic is read only Discussion topic: Parts of Subscription not working

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This message was authored by: Pluckyloner

Message posted on ‎20 Oct 2021 07:14 PM

Parts of Subscription not working

subscribed to the extras kids etc but saying Im not when trying to watch! I call sky it asks for my password etc then just disconnects!

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎20 Oct 2021 07:19 PM

Re: Parts of Subscription not working

Posted by a Superuser, not a Sky employee. Find out more

@Pluckyloner I think Sky are having issues with their phones. A couple of other people have reported similar problems when ringing today. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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This message was authored by: caesarome

Message posted on ‎20 Oct 2021 07:38 PM

Re: Parts of Subscription not working

Posted by a Superuser, not a Sky employee. Find out more
@Pluckyloner wrote:

subscribed to the extras kids etc 

When did you subscribe to this @Pluckyloner , was it today ?

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This message was authored by: Pluckyloner

Message posted on ‎20 Oct 2021 08:17 PM

Re: Parts of Subscription not working

No I've had it for months 😕

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This message was authored by: Pluckyloner

Message posted on ‎20 Oct 2021 08:18 PM

Re: Parts of Subscription not working

And is still showing on my bill breakdown 

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This message was authored by: caesarome

Message posted on ‎20 Oct 2021 08:23 PM

Re: Parts of Subscription not working

Posted by a Superuser, not a Sky employee. Find out more

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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Message posted on ‎21 Oct 2021 12:17 PM

Re: Parts of Subscription not working

Thank you for escalating, a chat request has now been sent 🙂

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