Sky Q subscription upgrade message

[eve121]

What's the process when advisors have tried to fix fault with new subscription but unable. Was advised that someone would be in touch with me from the back office team within 48 hours. It's now been 3 days and nothing. Will this be via the chat window as I've kept it open and have tried to send messages but no response. 

[GD1]

@eve121  If Sky are meant to be getting back to you then it's likely to be by phone.

[nigea99]

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@eve121 wrote:

What's the process when advisors have tried to fix fault with new subscription but unable. Was advised that someone would be in touch with me from the back office team within 48 hours. It's now been 3 days and nothing. Will this be via the chat window as I've kept it open and have tried to send messages but no response. 

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As @GD1 says if they were to contact you , it is likely to be via Phone I think but  often when they refer to 48 hours it is the time window they expect a back office process to have worked. 

I have escalated your current post so that, hopefully, someone will get in touch via a chat bubble on here.

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂