Pairing a second puck.

[deejays]

I have successfully paired puck number one however the second puck is being difficult.

I go through the same procedure, it boots to SKY then loses signal with the TV.

I followed the 1 minute unplugged and 20 second reset, with the ethernet attached - and nothing other than a red/amber flashing light on the puck.

Two two days in and I am already losing my patience with SKY Glass.

SKY Q was glitchy to begin with but this is another level of frustration.

From SKY Q with two extra boxes all setup and working perfectly, add in another £50 -  and I have puck that is less use than a coffee cup mat.

Can anyone help?

[GD1]

Spoiler

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@deejays wrote:

I have successfully paired puck number one however the second puck is being difficult.

I go through the same procedure, it boots to SKY then loses signal with the TV.

I followed the 1 minute unplugged and 20 second reset, with the ethernet attached - and nothing other than a red/amber flashing light on the puck.

Two two days in and I am already losing my patience with SKY Glass.

SKY Q was glitchy to begin with but this is another level of frustration.

From SKY Q with two extra boxes all setup and working perfectly, add in another £50 -  and I have puck that is less use than a coffee cup mat.

Can anyone help?

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If it's losing signal with the TV have you tired a different HDMI cable?

[deejays]

I have the error message to press 4 & 6 together (which of course doesn't work) appears when the Puck is found by the TV.

[Tom-W19]

Hi deejays

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[deejays]

Thank you Tim, it is appreciated.