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Discussion topic: Pairing a second puck.

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This message was authored by deejays This message was authored by: deejays

Pairing a second puck.

I have successfully paired puck number one however the second puck is being difficult.

I go through the same procedure, it boots to SKY then loses signal with the TV.

I followed the 1 minute unplugged and 20 second reset, with the ethernet attached - and nothing other than a red/amber flashing light on the puck.

Two two days in and I am already losing my patience with SKY Glass.

SKY Q was glitchy to begin with but this is another level of frustration.

From SKY Q with two extra boxes all setup and working perfectly, add in another £50 -  and I have puck that is less use than a coffee cup mat.

Can anyone help?

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This message was authored by GD1 This message was authored by: GD1

Re: Pairing a second puck.

Posted by a Superuser, not a Sky employee. Find out more
Spoiler

@deejays wrote:

I have successfully paired puck number one however the second puck is being difficult.

I go through the same procedure, it boots to SKY then loses signal with the TV.

I followed the 1 minute unplugged and 20 second reset, with the ethernet attached - and nothing other than a red/amber flashing light on the puck.

Two two days in and I am already losing my patience with SKY Glass.

SKY Q was glitchy to begin with but this is another level of frustration.

From SKY Q with two extra boxes all setup and working perfectly, add in another £50 -  and I have puck that is less use than a coffee cup mat.

Can anyone help?


If it's losing signal with the TV have you tired a different HDMI cable?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


deejays
Topic Author
This message was authored by deejays This message was authored by: deejays

Re: Pairing a second puck.

I have the error message to press 4 & 6 together (which of course doesn't work) appears when the Puck is found by the TV.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Pairing a second puck.

Posted by a Sky employee

Hi deejays

 

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
deejays
Topic Author
This message was authored by deejays This message was authored by: deejays

Re: Pairing a second puck.

Thank you Tim, it is appreciated.

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