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This message was authored by: 123Helpme

Message posted on ‎25 Aug 2021 03:04 PM

Overcharged on account

I pay for sky talk anytime and see on this bill I well as paying the £12 for this I was charged for all my phone calls a total of £9.  I have tried and tried to find a way of contacting sky to let them know they owe me money but it is impossible to get in touch with them.

 

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This message was authored by: Daniel0210

Message posted on ‎25 Aug 2021 03:12 PM

Re: Overcharged on account

Posted by a Superuser, not a Sky employee. Find out more
@123Helpme wrote:

I pay for sky talk anytime and see on this bill I well as paying the £12 for this I was charged for all my phone calls a total of £9.  I have tried and tried to find a way of contacting sky to let them know they owe me money but it is impossible to get in touch with them.

 

@123Helpme What problem are you having when dialling 150 free from your Sky Talk landline?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: SDR

Message posted on ‎25 Aug 2021 03:36 PM

Re: Overcharged on account

@123Helpme wrote:

I pay for sky talk anytime and see on this bill I well as paying the £12 for this I was charged for all my phone calls a total of £9.  I have tried and tried to find a way of contacting sky to let them know they owe me money but it is impossible to get in touch with them.

 

I've escalated this for you someone will be in touch via the forum.

Stuart R
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This message was authored by: brianholt

Message posted on ‎25 Aug 2021 04:38 PM

Re: Overcharged on account

Posted by a Superuser, not a Sky employee. Find out more

@123Helpme calls longer than 60 mins are chargeable. Also not all numbers are included in the package.

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Like you I am a fellow customer trying to help so please provide as much info as possible
Sky Q : Sky Gigafast : Sky Talk Anytime : Panasonic JZ2000 OLED
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