This discussion topic is read only Discussion topic: Order a new router when recontracting

This message was authored by: MhairiF · ‎08 Aug 2021

I moved out of my old flat a couple of months ago to stay with family. Back then, I cancelled my Sky Broadband and thought I packed my router with me.

Yesterday I moved into my new flat, where I have recotracted Sky Broadband and had organised for the Internet to be ready for me to come in and plug in the router.

Apparently though on the move, I lost my router and when recontracting I had not ordered a new one.

How can I order one now?

This message was authored by: GD1 · ‎08 Aug 2021

@MhairiF You'll need to call Sky, please be aware if it was the Sky Q hub then you will be liable for any replacement costs a those routers are only loaned to customers.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: TimmyBGood · ‎08 Aug 2021

@MhairiF

You'll need to phone and request one, and will probably have to pay some combination of an administrative fee, a delivery fee and a non-return fee for the one that has been lost.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This discussion topic is read only Discussion topic: Order a new router when recontracting

Order a new router when recontracting

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