On demand/ catch up

[LGUser]

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@Umaguma wrote:

No nothing works ... 

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I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox.

[LGUser]

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@Shaner87 wrote:

No and just installed a few hours ago

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I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox.

[Pigzag]

I am also having this problem. I am not a new customer, but I was re-activated yesterday after being suspended for a week.

[caesarome]

@Pigzag 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

[Shaner87]

Hi

I did not receive an invite to chate yet..

[Bellsebub]

I am also having the same issue of not being able to watch the on demand programmes but I have Sky signature 

[caesarome]

@Bellsebub 

Sky Signature gives you access to on demand content in SD only so can you access this ?

[Bellsebub]

No I cant, it tells me I need to upgrade my package 

[LGUser]

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@Bellsebub wrote:

I am also having the same issue of not being able to watch the on demand programmes but I have Sky signature 

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I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox.

[Pigzag]

@Bellsebub Did you change the settings on the sky box to tell it to always download in SD?

[Bellsebub]

Yes I have, but still tells me I need to upgrade 

[LGUser]

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@Bellsebub wrote:

Yes I have, but still tells me I need to upgrade 

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I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂