Not able to access to my account for my mobile data usage and piggy bank

[Nesli]

Imy data finished and i want to purchase or use my piggy bank for extra data. But I can not access to my account to do that.

what is the problem. 

[Mark39]

What's happening when you try? Error message?

[Nesli]

Page, info billng iformation not loading. 

[caesarome]

Try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work see if using it's incognito mode works and if it doesn't try a different browser works to see if that works for you.

[TechmanagerMal]

---

@caesarome wrote:

Try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work see if using it's incognito mode works and if it doesn't try a different browser works to see if that works for you.

---

• Just to add - try another device.