This discussion topic is read only This discussion topic has been answered Discussion topic: Non return charge

This message was authored by: Sampeach · ‎06 Sep 2022

I was charged £50 for non return equipment, as I forgot due to not being very well, if I return it this week will I get my money back?

This message was authored by: Greenfingers001 · ‎19 Oct 2022

Update:

Spoke with @Sampeach and requested refund to be with customer in 3-5 working days

Thanks again for the escalation have a great evening 🙂

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This message was authored by: Daniel0210 · ‎06 Sep 2022

@Sampeach

Yes, providing you keep your proof of posting safe and indefinitely.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: SKY1992bf · ‎06 Sep 2022

@Sampeach Yes when you post it make sure you get and keep indefinitely proof of postage after two weeks post back on this thread and we can alert sky for you

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This message was authored by: Sampeach · ‎19 Oct 2022

I have sent the equipment back a few weeks ago and have a receipt. Please can you inform sky

This message was authored by: Addie15 · ‎19 Oct 2022

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Greenfingers001 · ‎19 Oct 2022

Update:

Spoke with @Sampeach and requested refund to be with customer in 3-5 working days

Thanks again for the escalation have a great evening 🙂

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