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12 Jan 2023 09:52 AM
Posted by a Sky employee@sambora71 @1Anonymous1 thanks both, can you post some pictures for us?
12 Jan 2023 10:08 AM
@Chloe-W22 wrote:@sambora71 @1Anonymous1 thanks both, can you post some pictures for us?
@Chloe-W22 Hi good morning Britain has got incorrect individual thumbnails for scheduled epsides and also incorrect for on used behind the synopsis of the programme Lorraine got thumbnails of this morning for individual episodes and for the one used behind the synopsis is incorrect and this morning got thumbnails of Lorraine and one used behind synopsis is incorrect and loose women got incorrect individual episode thumbnails and one used behind the synopsis is incorrect these issues are on sky.com, skyQ and sky go thanks
12 Jan 2023 10:11 AM
@Chloe-W22 also
12 Jan 2023 10:55 AM
Posted by a Sky employeeThanks @1Anonymous1, can you reboot your Sky box for us? Also can you tell us which region you're in?
12 Jan 2023 11:05 AM
@Chloe-W22 hi iv rebooted my sky box and they still incorrect my local news on itv is
ITV News Calendar
local news on bbc is bbc look north (Yorkshire) hope that helps Can you also confirm this is being looked into let me know if you need anymore info thanks
12 Jan 2023 11:16 AM
@Chloe-W22 mine is the same as @1Anonymous1 and I live in northern ireland and I have rebooted both my boxes and it doesn't work
12 Jan 2023 11:23 AM
@Dorcas+keery wrote:@Chloe-W22mine is the same as @1Anonymous1 and I live in northern ireland and I have rebooted both my boxes and it doesn't work
Hi yes rebooting box doesn't work as issue is on sky go, skyQ and sky.com
12 Jan 2023 11:31 AM - last edited: 12 Jan 2023 11:37 AM
@Chloe-W22 the thumbnail used behind the synopsis for Eastenders(bbc one and bbc three), doctors and casualty bbc one are also incorrect on sky go and sky Q and next Mondays scheduled emmerdale and next Wednesday coronation street itv1 got blank thumbnail on sky Q and episodes of coronation street on catch up not showing the date it aired so don't know witch is right one or if I'm watching in order on sky Q all these thumbnails issues are with itv and stv thanks
12 Jan 2023 11:46 AM - last edited: 12 Jan 2023 11:52 AM
In Scotland. (STV)
Same issue with loose women. @Chloe-W22
12 Jan 2023 11:50 AM
I have an issue with programming that is on series record more than once a week ie coronation street. The thumbnails appear to be correct now but series is not stacking in order. Some record under 'series 63' and some under 'Other' It's pretty ridiculous that this is taking so long to resolve.
12 Jan 2023 12:09 PM - last edited: 12 Jan 2023 12:10 PM
@Chloe-W22 wrote:@sambora71 @1Anonymous1 thanks both, can you post some pictures for us?
@Chloe-W22 and classic coronation street got thumbnails of classic emmerdale itv3 and classic emmerdale got thumbnails of classic coronation street itv3 this is for individual scheduled episodes and for one used behind the synopsis issue on sky go and sky.com and sky Q but they should be separate episode thumbnails not incorrect gneric thumbnails thanks that's all I can see issues with mainly issue with itv and stv thanks
12 Jan 2023 02:43 PM - last edited: 12 Jan 2023 02:43 PM
@wkeith wrote:
In Scotland. (STV)
Same issue with loose women. @Chloe-W22
@wkeith thanks glad it's not just me with these issues issues seem to be with itv1 and stv
12 Jan 2023 05:14 PM
@Chloe-W22 so are these thumbanil issues being looked into and being fixed thanks
12 Jan 2023 06:58 PM
12 Jan 2023 07:52 PM
Evidence of incorrect thumbnails should really go into its own thread, because this thread is about non-stacking of recordings.
Anyway, Emmerdale - Tuesday on ITV1 - lists details such as series and episode number, whereas yesterday's and today's (which is recording now) don't and are filed in its own tab called "Other".
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