No mobile data on spacetalk

[Eaw13]

I've activated the sim,put it in the spacetalk watch and it says no mobile data. Tried SIM in another phone and it worked. How do you turn on data on space talk watch

[caesarome]

See if you can send the APN (data) settings to the watch from the Sky website here:

https://www.sky.com/help/articles/mobile-data-and-picture-message-settings

[LISA.K]

Hi 

We've no connection. 

I've activated the sim, tried to send the APN (not receiving on watch), and tried the factory reset. 

Does anyone have any other advice?

Thanks 

[63johnw]

Hi @LISA.K  this is from the space talk website for no data

From the clock screen on SPACETALK, swipe down. The network signal strength and the network name should be displayed. If it isn't, follow these troubleshooting steps:

1. Check to see if the SIM card has been inserted correctly. Follow the SIM Card Insertion Guide that can be downloaded in the download section of this website.
2. Restart SPACETALK by holding the power button for 5 seconds and after SPACETALK has shut down, power SPACETALK up again.
3. Confirm the SIM card has been fully activated correctly. If in doubt, remove the SIM card from SPACETALK and test it in another phone. Check that voice, SMS and data are working.
4. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
5. If available, try another SIM card in the SPACETALK watch.

[klim99]

Hi, 

Anyone have any solution yet? I have the same proble, spacetalk show no mobile data, there is full signal stregnth show on screen. I have also tested the sim card on my phone to confirm the sim card is activated, has credit and data and functional.

When I insert the sim card to spacetalk, I am not able to make or receive any call / message. I have alse tried reset spaacetalk to factory setting, but still no luck.

Any other option / help please?

KL

[FernSparrow]

Hi @klim99 

Can you make sure you have tried everything in our device support section, click here and scroll to and click on fix a problem, then select your issue from the list and work through the steps please. 

If you go through all the steps and it's still not resolved you will get the contact details for SPACETALK who will be able to offer further support. 

Hope that helps. 

[ExSailor74]

Hi, I have just bought my daughter the Spacetalk watch, and my sons is on it's way, but when the  watch turns on it shows 'No mobile data' but we have activated the free  SIM from Sky which should have 2GB data with the plan..

When you scroll down on the watchscreen there's 2 bars (3G) and has Sky next to it, I triied calling it from my phone and it takes calls but we can't pair it to the Alltribe App.

Also, on the device, in the information scdreen it show's current network as Sky,  and is connected but says that the phone number is unknown which is bizarre as it receives calls!

Any help would be much appreciated.

[ExSailor74]

Sorry, I should also say that I tried to the request details route but nothing  was received. Thanks

[Amanda+Hancock]

Hi there

Did you ever get a resolution on this?  I'm having the same issue with my son's new watch

thanks

Amanda

[Louie42]

I found that because of grime build up sweat water mud etc because I kept taking the cover off the sim section t didn't seal as well, so I packed it with small 2 fold piece of paper, now works perfectly. We have had our strap replaced and spare strap keepers sent. our watch is used aggressively as worn for sports. The guys at Spacetalk are super helpful especially Rudie. I'm sure if I contacted them they would help resolve, I'm happy with my own paper method it works for us