No Live Channels/Channels freezing on Glass & Stream 4/6

[John46]

So far this morning 04/06 I havent been able to watch any tv at all, I'm thinking i made a mistake getting Sky Glass tv??

This problem is constant, Netflix etc are fine just sky glass with problems..

[pwhelan]

can someone from sky come on and aswer what is going on as there service status says there is no problem when clearly there is. if i miss the f1 i want a fefund for this mounth

[Dora19]

I am unable to watch terrestrial tv

[Tim+Adams]

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@pwhelan wrote:

can someone from sky come on and aswer what is going on as there service status says there is no problem when clearly there is. if i miss the f1 i want a fefund for this mounth

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Hi @pwhelan 

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

Thanks,

Tim

[bob1234]

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@pwhelan wrote:

can someone from sky come on and aswer what is going on as there service status says there is no problem when clearly there is. if i miss the f1 i want a fefund for this mounth

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It does now

https://www.sky.com/help/servicestatus/streamingtv

[Bobhidd]

It's not loading up? Iv switched it off and WiFi but still nothing I would like a refund please or I will cancel my subscription 

[Sausagesauce]

I have the same problem, very frustrating 

[paulus19622023]

same as everybody else, hopefully when they sort this mess out, they may get around to getting the update qs018 put on everyone1s system

[GD1]

@pwhelan  They already have please see post marked as answer & the sky status page.

[joneck007]

Sky glass tv freezing pictures turns itself off at least 5 times a day I've updated my Internet to fibre which they said would fix problem absolute rubbish what is the answer

[DanielF1987]

If it's a known issue. Why are you sitting in the queue? You calling, isn't going to cha he the situation.

[Bozzer0151]

Same here in West Sussex. Very frustrating. If I miss the F1 I'll be asking for compensation. If Sky Glass is now the flagship product they should make sure the service has no interruptions. Really not happy !

[Karen+b69]

Absolutely fuming been on hold for over an hour only to be cut off

pay a lot of money for a rubbish service and they haven't even got the decency to answer your call

[Lisat74]

No live tv just getting please wait for programme to load , can still watch Netflix etc must be a glitch at sky's end 

[Tim+Adams]

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@Lisat74 wrote:

No live tv just getting please wait for programme to load , can still watch Netflix etc must be a glitch at sky's end 

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Hi @Lisat74 

Unfortunately a service issue at the moment.

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

Thanks,

Tim