No Live Channels/Channels freezing on Glass & Stream 4/6

[Gayleo2]

Some serious improvements are needed here ! 

[GD1]

@MIKE+56  Please see post marked as answer that will be updated as & when we can provide any further details - Please be aware we are all customers here also

[Cordy71]

Same here - blue screen, can't load anything, have rebooted the router (although no issues with the service) and the tv.  Still nothing.  I have Sky simply so I can watch the F1 which is due to start in 2 hours - very, very unhappy.  Oh and I've been sitting in queue on the phone for 38 mins now.

[Gayleo2]

I have just purchased and wondering if I have a cooling off period and get out of it .. ?

[bob1234]

Sky's status page shows Sky know there is a problem.

https://www.sky.com/help/servicestatus/streamingtv

[Tim+Adams]

---

@Gayleo2 wrote:

I have just purchased and wondering if I have a cooling off period and get out of it .. ?

---

Hi @Gayleo2 

You have a 31 day cooling off period 

https://www.sky.com/help/articles/cancel-sky-tv

Thanks,

Tim

[Gayleo2]

Same , terrible service !

[Vs2023]

Its defo related to the latest update and im sure sky will have lots angry with them over this ive just found out via skygo on my phone what is happening in f1.

THROUGH MY PHONE!!!!! 

SKY what are you playing at your tv on the go app works but your main new tv provider services dont.

Buck your ideas up and fix it or you will have many people leaving

[Chloe-W22]

Hi everyone!

We are aware of the issues with Glass and Stream, so sorry for the inconvenience but we've got the teams looking at it as a priority 🙂

[Twit+twho]

Having this issue this morning I'll be cancelling glass asap it is rubbish can't even watch the tv. Very disappointed 

[bigkev63]

Has anyone else got sky glass problems?? I've done reboot same as my broadband but still nothing is loading it's a joke !!! 

[Andrejh]

Same issue, won't load channels and when it does it freezes. Network is fine as Netflix app through the tv runs perfectly. I assume skys servers are the issue 🤷‍♂️

[Gayleo2]

thank you , who do need to contact ? Gayle 

[MIKE+56]

F1 starting a book signal. Still on hold, Thank God I'm in cooling off period. Not happy with this service.

[GD1]

@Chloe-W22  Thanks for the update, 🙂