Discussion topic: No Live Channels/Channels freezing on Glass & Stream 4/6

This message was authored by: Floydianslip · ‎04 Jun 2023

Same problem here on Stream.

This message was authored by: fabmartel · ‎04 Jun 2023

Same here I was watching Columbo then it went off suddenly all the live channels gone but the apps are working, currently watching citadel on prime. My system is on Q17 still

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Sky Stream (3 pucks) | Sky Mobile | Community Fibre 500Mbps/Voxi 500Mbps load balanced

This message was authored by: Nik29 · ‎04 Jun 2023

Same issue here, Wi-Fi connection ok and all apps working well

This message was authored by: AndrewWMcN · ‎04 Jun 2023

Seeing the issue here near Glasgow. Rebooted puck to no improvement. Puck has actually behaved really well recently. So, I firmly suspect a central issue here.

This message was authored by: Rachel+Hayes · ‎04 Jun 2023

Problems viewing sky glass

This message was authored by: Fothergill1 · ‎04 Jun 2023

@Paul+Hors Interestingly I never had this problem with QS017 but about 15 minutes ago it started along with the technical problem message😫 and like you I am now on the new QS018 Glass update. I was watching BBC1 on live TV when it happened.

I see @AndyHaz has already notified @KevNewMedia so the Sky teams will be soon be aware.

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This message was authored by: Joecountry · ‎04 Jun 2023

Sky glass technical

This message was authored by: DEXTER+MAC · ‎04 Jun 2023

Sky glass tv keeps freezing and going off .Also slow downloading to mobile phone,(iphone)

This message was authored by: Razza100 · ‎04 Jun 2023

Did you get this sorted? I'm having the same problems.

This message was authored by: AndrewWMcN · ‎04 Jun 2023

Still on QS017.005.02P here. Don't think this is an issue with an updated build.

This message was authored by: Theoldsloth · ‎04 Jun 2023

@Fothergill1 am still on QS 17 and having same problem. Its been good till today.

Lg 55in oled
900 mbps
Sky puck

This message was authored by: Woodybrook · ‎04 Jun 2023

Is there an issue at the moment. I'm getting "waiting for program to load". Everything else is fine

This message was authored by: GD1 · ‎04 Jun 2023

@Woodybrook I have merged your post to this existing thread that is discussing the issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Stulaw72 · ‎04 Jun 2023

We have the same problem, it happens 4 to 5 times a day, not good, now this morning all the channels have gone off and the message says technical fault, with the ammount we pay for sky i am seriously thinking of telling them to stick it.

This message was authored by: Leslie2309 · ‎04 Jun 2023

Sky Puck - No channels, have rebooted twice and still nothing. Been off since just after 11.00 today! Had no issues for a while

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Discussion topic: No Live Channels/Channels freezing on Glass & Stream 4/6

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Problems viewing

Re: Sky Glass: Please wait for programme to load

Sky glass gone off again wait for your program to load then off completely yet again tired of this f

Sky glass tv freezing and slow download speed to mobile phone

Re: Sky stream intermittently cuts out

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Program loading

Re: Program loading

Re: Skyglass constantly freezing

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

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