New sky customer extremely frustrated

[Kaitlinx]

I am looking to set up a new sky account I want to talk to someone about TV and broadband but every number I phone says they can't link the account with the number I'm phoning from and when I try link my sky id it asks me for my bank details used to pay the sky or a sky account number! I don't have either of these because I don't have sky yet!! Someone please help me before I throw my phone through the wall 

[nigea99]

hi @Kaitlinx I have to admit I can see your frustration. 

I have just tried opening a browser in private mode so it doesn't recognise my existing account & I couldn't find any suitable contact number

The one link I found which said something like if you want to talk to us , just took me to a build new package page with no obvious way to contact anyone. (BTW they are generally not using online chat at the moment - which only adds to the problem I think) 

I know many companies want to persuade people to use online rather than call centres but  imo they should not make it virtually impossible.

Maybe someone here (maybe those that frequent the accounts board) may be able to offer a help - sorry I can't

[Kaitlinx]

It's not even so much about setting up what I want it's more because I live in a new build town and the way sky is set up I need a specialist engineer to come out so needed to know if there was an extra charge but gee trying to get a hold of anyone is a nightmare.

[bob1234]

@KaitlinxIt does not help much but unless the installation is very unusual it is the standard charge.

If it has a communal dish Sky usually send out a basic installer who scratches their head and goes away and then Sky send out one trained in communal dishes.

There are always problems, with all suppliers, if your new build does not have a post code on their system yet.

From time to time I email this to Sky in the vain hope they will comply with legislation (schedule 2 c)

https://www.legislation.gov.uk/uksi/2013/3134/schedule/2/made

[Kaitlinx]

Yeah I'm sure it's a communal dish we have so I know alot of the people in the development have had issues before so i just want to avoid all that. And I obviously don't want to be without my broadband and TV while they scratch their heads haha

[TimmyBGood]

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@Kaitlinx wrote:

 I obviously don't want to be without my broadband and TV while they scratch their heads.

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Unfortunately that's all too common with new-build, but Sky has no control over what the developer may or may not have done up to the point that a resident tries to place an order.

[Kaitlinx]

That would be totally fine if I could actually get through to sky on any platform to find out the details I need.