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This discussion topic is read only Discussion topic: New Q Install box keeps switching off

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This message was authored by: cheesedofwithsky

Message posted on ‎22 Jul 2021 01:45 PM

New Q Install box keeps switching off

New install 24hrs upgraded from Sky+ to Sky Q now the new Q box will just log off and not respond to controller.  Having to power off and unplug from mains to get box to work / connect to TV happend half a dozen time since engineer fitted new dias, Q box and new Hub.

it is not TV as I can access internet on TV log into Prime no trouble seems the new box is afulty.

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This message was authored by: Invisiblename

Message posted on ‎22 Jul 2021 02:59 PM

Re: New Q Install box keeps switching off

Posted by a Superuser, not a Sky employee. Find out more
@cheesedofwithsky wrote:

New install 24hrs upgraded from Sky+ to Sky Q now the new Q box will just log off and not respond to controller.  Having to power off and unplug from mains to get box to work / connect to TV happend half a dozen time since engineer fitted new dias, Q box and new Hub.

it is not TV as I can access internet on TV log into Prime no trouble seems the new box is afulty.

I suggest you phone Sky & ask them to send an engineer out

I am just another Sky customer!
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