Netflix ultimate tv add on

[Weescotlass]

Hi, I'm looking for help, I am paying for Netflix ultimate tv add on yet on my actual Netflix account it's only the basic plan, what can I do to fix this as I don't do well on the phone. I only realised last night when I was watching Netflix and my son was trying to watch Netflix in his room but it wouldn't work. 

[nigea99]

hi @Weescotlass 

When you subscribe to Netflix via SKY then the 'level' depends on other SKY add on packs :

Netflix Basic plan (1 screen + SD) as standard - which is what you have 

Netflix Standard (2 screens + HD) by adding the SKY HD pack
Netflix Premium (4 screens + UHD/HDR) by adding the SKY Ultra HD pack (requires the HD pack first)

The add ons of course apply to SKY content as well as opening up Netflix levels

see also:

https://www.sky.com/help/articles/netflix-faqs