My experience with the new Sky Broadband Hub

[Treble3]

WiFi signal no different in same place as it was on the old router In my dead spots so will still have to use my bt disks never mind 

[tarbat]

I would have thought that Sky would put some sort of blanking plug into the telephone sockets when sending the new hub out to customers that shouldn’t use it. I imagine a lot of customers will “experiment” with the phone socket, resulting in support calls to Sky.

[Treble3]

I see you can turn off the WiFi now or could you always do that like the modem mode on a sh3 ,WiFi is much better using my disks in the outer parts of the house sky need to launch there own mesh now to combat black spots 

[lettice]

A couple more things.

Lan connection in router statistics is showing a few Collision packets still. 
An old firmware problem that always happened on the Sky Q hub. 

This happens from what I can tell when the Sky Q mesh gets restarted.
It always did that on the Sky Q hub firmware, but did not for the most recent firmware.

There is a set password field to change the password for the settings pages.

It might be made clearer on that pages help that resetting that will not also change your wifi network key password.

Just thinking as its now by default using your wifi network key password to login, some may refrain from changing the settings page password thinking it may also reset your wifi network key password.

Notice under wifi, there is a bandwidth option to set it to either 20mhz or 20/40mhz
Not sure I saw that on the Sky Q Hub firmware.

[Treble3]

So reading the Wi-Fi guarantee you get the £5 you pay each month for the sky buddy refunded mmm

[Mark39]

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@Treble3 wrote:

So reading the Wi-Fi guarantee you get the £5 you pay each month for the sky buddy refunded mmm

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Yes, that's my understanding of the practical implications of the wifi guarantee.

Edited to add: Sky Boost, that is, not Sky Buddy.

[Laing1]

@lettice you are right there was no option of 20/40mhz on the Q hub

@Treble3 as far as I am aware you were able to turn the WiFi off on previous hubs and just use the ethernet connections

[simon194]

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@Chrisee wrote:

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@tarbat wrote:

It has 4 (yes count them 4) ethernet ports for those who think that is important.

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Does it also have a WAN port for connection to an Openreach ONT?

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Not on the black version I have but there was mention of a grey version that might I suppose. 

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Is there no WANoE option on the black hub at all? If there isn't I guess switching to the new hub is out of the question as it's a requirement for my setup.

[tarbat]

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@Chrisee wrote:

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@tarbat wrote:

It has 4 (yes count them 4) ethernet ports for those who think that is important.

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Does it also have a WAN port for connection to an Openreach ONT?

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Not on the black version I have but there was mention of a grey version that might I suppose. 

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Looking at the earlier photos of the two versions, neither the black or grey versions have a WAN port. So presumably Sky will have a third version with a WAN port for connection to the Openreach ONT for the soon-to-be-released FTTP service?

[lettice]

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@tarbat wrote:

I would have thought that Sky would put some sort of blanking plug into the telephone sockets when sending the new hub out to customers that shouldn’t use it. I imagine a lot of customers will “experiment” with the phone socket, resulting in support calls to Sky.

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The install instructions that came with the hub tell you to use the master socket or a microfilter for your landline phone connection.

So, expect that if you have G-fast or SoGea active then they will send out a different one in the box.

The ones on the web were what confused me, as it says; 

'It comes as standard with Sky Broadband Ultrafast. And you might have it if you have Sky Broadband Superfast.

[lettice]

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@simon194 wrote:

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@Chrisee wrote:

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@tarbat wrote:

It has 4 (yes count them 4) ethernet ports for those who think that is important.

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Does it also have a WAN port for connection to an Openreach ONT?

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Not on the black version I have but there was mention of a grey version that might I suppose. 

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Is there no WANoE option on the black hub at all? If there isn't I guess switching to the new hub is out of the question as it's a requirement for my setup.

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Yes there is a WAN port. It is the ethernet port on the right of the four. It has a purple word 'WAN' above the port.

A pic of it here;

[tarbat]

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The install instructions that came with the hub tell you to use the master socket or a microfilter for your landline phone connection.

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But who reads the instructions!! I bet there'll be customers who try using the phone socket on the hub and then phone Sky to ask why it's not working. Just thought it would have been prudent for Sky to put a blanking plug into the telephone sockets.

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Yes there is a WAN port. It is the ethernet port on the right of the four. It has a purple word 'WAN' above the port.

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Thanks for confirming that. Maybe @Chrisee had an earlier version.

[Tyl3r99]

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@Treble3 wrote:

WiFi signal no different in same place as it was on the old router In my dead spots so will still have to use my bt disks never mind 

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@Treble3 how is it with the bt disks are they any good? 

Do you have any mini boxes? Do the boxes connect to the disks? My worry is they my boxes wont be able to connect to the main hub 

[Treble3]

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@Tyl3r99 wrote:

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@Treble3 wrote:

WiFi signal no different in same place as it was on the old router In my dead spots so will still have to use my bt disks never mind 

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@Treble3 how is it with the bt disks are they any good? 

Do you have any mini boxes? Do the boxes connect to the disks? My worry is they my boxes wont be able to connect to the main hub 

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I don't have any mini boxes no just the Q box and everything works perfectly, the disks are very good on a par with google wifi imo no problems whatsoever

[chappy5485]

Well day 2 of using the new hub and I've found that my Internet connection speed is worse than the Q hub. I was getting 35+mbps on the old router, this new one barely over 25, tested connection via sky website and it says my speed to the hub could be quicker and to book a free engineer visit. However it says that they have detected a problem with internal wiring. confused as its the master filter from the socket I used with the old router, tempted to send the new hub back