Itv hub signing out

[Jayboy1990]

Has anybody had any experience of itv hub signing them out all the time?

Everytine I launch the app it asks me to link my account. 

Would like to try and get this sorted before I call sky! 

Thanks

[Jayboy1990]

Is anybody that uses ITV hub willing to do me a favour?

In ITV hub type 0 0 0 0 8 8 8, a box with ITV information pops up. Could you post what the version and build numbers are please?

Thanks in adavance. 

[Rick6082]

Mine is

Build 1589

Version 2.81.1

[Jayboy1990]

OK, thank you mine is the same but keeps asking me to sign in everytime i launch the damn thing. 

Have no idea what is causing it.

My Glass did update to QS004 though too

[Jayboy1990]

@Rick6082  May i ask what your Software version is please?

[Rick6082]

 

[Jayboy1990]

You on 002,003 or 004 glass software?

[Rick6082]

Still on 002.

[Jayboy1990]

Thanks, I hope this didn't become a widespread issue. But if it doesn't I think I'll be left without a working itv hub 😂 

[Rick6082]

It doesn't sound an encouraging start if it is linked to the new software 🤣

[Ravilious]

I was looking for a solution to what appears to be the same problem: ITV Hub is signing out of my account everytime I switch to another channel/app. However, I'm not using a Sky Glass TV, but a new, just out of the box, Samsung.  I thought it might be helpful to you to know that your problem might not be a Sky Glass issue, but an ITV Hub one.

[BigBob65]

@Jayboy1990  Yes I'm having the same issue since yesterday

[Jayboy1990]

Can i ask for your software version found in Settings -> System management. 

And 

When you load ITV hub type 0 0 0 0 8 8 8 then post the version and build number please?

@BigBob65 

[BigBob65]

@Jayboy1990 

Build 1589

version 2.81.1

sky glass software version QS002.08.0P

[Jayboy1990]

@BigBob65 Thanks thats very helpful.