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Discussion topic: Itv hub signing out

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Jayboy1990
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Itv hub signing out

‎03 Feb 2022 06:01 PM

Posted by a Superuser, not a Sky employee. Find out more

Has anybody had any experience of itv hub signing them out all the time?

 

Everytine I launch the app it asks me to link my account. 

Would like to try and get this sorted before I call sky! 

Thanks

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Sky glass 55”Anthracite - Stand mounted - Ethernet

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Jayboy1990
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Re: Itv hub signing out

‎04 Feb 2022 04:32 PM

Posted by a Superuser, not a Sky employee. Find out more

Just received email from ITV 

 

ITS FIXED. 

 

they said it was a sign in loop that has been fixed. 

could others test and report back please. 

Thanks

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech

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Jayboy1990
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Re: Itv hub signing out

‎03 Feb 2022 08:19 PM

Posted by a Superuser, not a Sky employee. Find out more

Is anybody that uses ITV hub willing to do me a favour?

 

In ITV hub type 0 0 0 0 8 8 8, a box with ITV information pops up. Could you post what the version and build numbers are please?

 

Thanks in adavance. 

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*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Rick6082
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Re: Itv hub signing out

‎03 Feb 2022 08:56 PM

Mine is

Build 1589

Version 2.81.1

 

 

 

 

 


----------------------

Sky Glass 43" Ocean Blue
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Tp Link VR8200 Router
67 MBPS Fibre package, But averaging 76mbps Plusnet
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Jayboy1990
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Re: Itv hub signing out

‎03 Feb 2022 08:59 PM

Posted by a Superuser, not a Sky employee. Find out more

OK, thank you mine is the same but keeps asking me to sign in everytime i launch the damn thing. 

 

Have no idea what is causing it.

 

My Glass did update to QS004 though too

 

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Jayboy1990
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Re: Itv hub signing out

‎03 Feb 2022 09:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rick6082  May i ask what your Software version is please?

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Rick6082
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Re: Itv hub signing out

‎03 Feb 2022 09:15 PM

IMG_20220203_211431.jpg

 


----------------------

Sky Glass 43" Ocean Blue
1 x puck
Sky Ultimate + Cinema
Tp Link VR8200 Router
67 MBPS Fibre package, But averaging 76mbps Plusnet
Disney +,Discovery +, prime video, Netflix.
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Jayboy1990
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Re: Itv hub signing out

‎03 Feb 2022 09:22 PM

Posted by a Superuser, not a Sky employee. Find out more

You on 002,003 or 004 glass software?

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Rick6082
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Re: Itv hub signing out

‎03 Feb 2022 09:25 PM

Still on 002.


----------------------

Sky Glass 43" Ocean Blue
1 x puck
Sky Ultimate + Cinema
Tp Link VR8200 Router
67 MBPS Fibre package, But averaging 76mbps Plusnet
Disney +,Discovery +, prime video, Netflix.
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Jayboy1990
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Re: Itv hub signing out

‎03 Feb 2022 09:26 PM

Posted by a Superuser, not a Sky employee. Find out more

Thanks, I hope this didn't become a widespread issue. But if it doesn't I think I'll be left without a working itv hub 😂 

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Rick6082
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Re: Itv hub signing out

‎03 Feb 2022 09:30 PM

It doesn't sound an encouraging start if it is linked to the new software 🤣


----------------------

Sky Glass 43" Ocean Blue
1 x puck
Sky Ultimate + Cinema
Tp Link VR8200 Router
67 MBPS Fibre package, But averaging 76mbps Plusnet
Disney +,Discovery +, prime video, Netflix.
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Ravilious
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Re: Itv hub signing out

‎04 Feb 2022 01:27 AM

I was looking for a solution to what appears to be the same problem: ITV Hub is signing out of my account everytime I switch to another channel/app. However, I'm not using a Sky Glass TV, but a new, just out of the box, Samsung.  I thought it might be helpful to you to know that your problem might not be a Sky Glass issue, but an ITV Hub one.

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BigBob65
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Re: Itv hub signing out

‎04 Feb 2022 12:52 PM

@Jayboy1990  Yes I'm having the same issue since yesterday

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Jayboy1990
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Re: Itv hub signing out

‎04 Feb 2022 12:57 PM

Posted by a Superuser, not a Sky employee. Find out more

Can i ask for your software version found in Settings -> System management. 

 

And 

 

When you load ITV hub type 0 0 0 0 8 8 8 then post the version and build number please?

 

@BigBob65 

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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BigBob65
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Re: Itv hub signing out

‎04 Feb 2022 01:07 PM

@Jayboy1990 

Build 1589

version 2.81.1

sky glass software version QS002.08.0P

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Jayboy1990
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Re: Itv hub signing out

‎04 Feb 2022 01:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@BigBob65 Thanks thats very helpful. 

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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