Is there a £40 cost for an Openreach engineer coming out to install my WiFi router?

[M7H7]

I have an open reach engineer claiming that we have to pay £40 for his service (installing WiFi router which was not optional) even though sky did not mention at all but that was part of it? Are we being scammed?

[Highlinder]

@M7H7Which service are you having installed from Sky?

[M7H7]

It was just a mandatory WiFi  router installation

[Highlinder]

@M7H7If you are getting superfast broadband then this is a self install normally. Should not need an Openreach engineer to do this install for you unless you are unable to do this yourself.

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

[TimmyBGood]

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@M7H7 wrote:

I have an open reach engineer claiming that we have to pay £40 for his service (installing WiFi router which was not optional) even though sky did not mention at all but that was part of it

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Certainly pretty dodgy: Openreach personnel should not be demanding on-the-spot payment even if an additional charge was legitimate.  Anyway, they are commissioned to do the job by Sky, not the subscriber.

[simon194]

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@TimmyBGood wrote:

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@M7H7 wrote:

I have an open reach engineer claiming that we have to pay £40 for his service (installing WiFi router which was not optional) even though sky did not mention at all but that was part of it

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Certainly pretty dodgy: Openreach personnel should not be demanding on-the-spot payment even if an additional charge was legitimate.  Anyway, they are commissioned to do the job by Sky, not the subscriber.

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Sounds more like an Openreach subcontractor trying to boost  his income.  😀