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Message posted on ‎18 Aug 2021 07:23 AM

Internet speed dropped

Why has my internet speed on superfast broadband gone from 79 for months down to 29 all last week and drops in and out

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Message posted on ‎18 Aug 2021 07:27 AM

Re: Internet speed dropped

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@BOBBYBOYO sounds like a line fault.

 

Run the connection test in the My Sky app which should offer an opportunity to book an engineer to check the line. If it doesnt give Sky a call - calls on your landline to 150 are free if thst is working.

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee Answer

Message posted on ‎18 Aug 2021 07:27 AM

Re: Internet speed dropped

Posted by a Superuser, not a Sky employee. Find out more

@BOBBYBOYO sounds like a line fault.

 

Run the connection test in the My Sky app which should offer an opportunity to book an engineer to check the line. If it doesnt give Sky a call - calls on your landline to 150 are free if thst is working.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎18 Aug 2021 07:53 AM

Re: Internet speed dropped

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With a speed drop like that and drop outs, really looks like a local fault on the line.
As mentioned above, run the test in your online sky account and MySky app.

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Message posted on ‎18 Aug 2021 08:54 AM

Re: Internet speed dropped

Hi. Thanks for replying. I'll contact sky because the same thing happened some months ago when a company were working in the road, down the street from me, they sent an engineer then. Regards Bobbyboyo

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