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DanielleT
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Internet disconnects multiple times

‎01 Apr 2022 09:27 PM

Mt Internet is disconnecting more than 6 times a day and speeds have dropped to 41mbs there has been no environmental changes. It is very inconvenient to have an unstable connection.  What causes it? No known issues in the area

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GD1
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:28 PM

Posted by a Superuser, not a Sky employee. Find out more

@DanielleT  Please post your router stats for the forum to help https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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DanielleT
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:31 PM

Screenshot_20220401-213025_Samsung Internet.jpg

 

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GD1
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:33 PM - last edited: ‎01 Apr 2022 09:33 PM

Posted by a Superuser, not a Sky employee. Find out more

@DanielleT  Those are not your router stats I'm afraid.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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DanielleT
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:40 PM

I cannot access it they way the instructions say. No log in works.

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Highlinder
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:43 PM

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@DanielleTWhich router do you have from the link below.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/which-sky-hub-do-you-have-no 

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DanielleT
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:45 PM

@Highlinder sky broadband hub

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DanielleT
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:49 PM

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Highlinder
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:51 PM

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@DanielleTTo login on that hub, username is "admin" without the quotes and your Wi-Fi password as the password.

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cookiemonsteruk
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:53 PM

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@Highlinder 

 

Oops, i saw the table and thought it had been moderated

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:54 PM

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@Highlinder 

 

That should be it now

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Highlinder
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:54 PM

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@cookiemonsteruk 😂😂

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Highlinder
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:56 PM

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@DanielleT Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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cookiemonsteruk
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Re: Internet disconnects multiple times

‎01 Apr 2022 09:56 PM

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder 

 

I remember when you were moderating and wondering how you new what was in the image when i couldn't. 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Highlinder
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Re: Internet disconnects multiple times

‎01 Apr 2022 10:00 PM - last edited: ‎01 Apr 2022 10:00 PM

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukYou still have no idea how I still know what is in it....😂

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