Intermittent "Technical Fault With This Channel" Error

[welshishpete]

For about a month now I have had this intermittent fault.

Using Sky Q box, everything is fine, can switch channels and watch recordings then suddenly, when I switch channels I get the channel number and description of the new channel in bottom LH corner but a blank screen. Channel ID then disappears and "there is a technical fault with this channel" message appears. This applies to every channel I try including the original one I was watching before I changed channel.

If I put box onto stanby and switch on again, I get my original channel I was watching but the same fault when I change channels. Only solution is to unplug box and go through the whole start up procedure.

Fault is intermittent, not appearing for a few days, but has also started to affect playback of recordings on a mini box, some recordings will play, others will not and I get the same "technical fault" message.

It would be interesting to know if anybody else has this problem and if anybody has a solution

[DarrellJUK]

I am having the exact same issue. Watch a channel - fine. Change channel - black screen with technical fault message.

Unplug and restart make problem go away, but after about a week the same issue comes back

[RAC2020]

Yes i'm getting this and its anoying as i can record and watch playback but as you say screen is blank to watch live.

My only solution was to turn off at the mains and take viewing card out - then switch bak on.

Never had so much trouble with Sky until i upgraded to Sky Q.

[TechmanagerMal]

• This may be helpful - "There is a technical fault with this channel/please try again later" (Sky Q) | Sky Help | Sky.com

[Rhonny]

@RAC2020

What have Sky said about your issue when you called them to report it? 

[RAC2020]

someones looking into this and will contact me, its a strange one as you can still record and watch recordings but live tv is a blue screen.

I eventully put to stanby > unplugged > removed the skycard > then after a few mins put the card back > plugged back in  > and went throught the start upprocess.

Seems fine now till the next time, my sister has sky Q and has no issues since install, but i've had loads, but none when i had SkyHD.......................that technology!!!!!

[RAC2020]

thank for the tip, i'll try that again when it happens again - so far after i rebooted it last night seems fine...................but it is SkyQ and i've had so many issues i prefer the SkyHD  box, never had and issues in all the time i had but SkyQ is another story.

box replaced after 3 months as HDMI issue, constant mini box issues (even with a booster)internet picking up on a sky ID - i'm with BT

Sky good enough to increase prices, but not sort out issues

[RAC2020]

Techmanagermel post very good

[RAC2020]

As per the instructions on point 3; Go to How to check which Sky box you have and check the Software Version listed in the table matches - my information differs?

Hardware version number Type of Sky box Software version number HDR-capable? Upgrade available?

32B0xx

Sky Q 2TB

 Q150.000.26.06L or Q150.000.27.00L

My hardware is 32BO64, but my software is Q150.000.28.00L?  Therefore is the list not upto date?

[Baz.]

---

@welshishpete wrote:

For about a month now I have had this intermittent fault.

Using Sky Q box, everything is fine, can switch channels and watch recordings then suddenly, when I switch channels I get the channel number and description of the new channel in bottom LH corner but a blank screen. Channel ID then disappears and "there is a technical fault with this channel" message appears. This applies to every channel I try including the original one I was watching before I changed channel.

If I put box onto stanby and switch on again, I get my original channel I was watching but the same fault when I change channels. Only solution is to unplug box and go through the whole start up procedure.

Fault is intermittent, not appearing for a few days, but has also started to affect playback of recordings on a mini box, some recordings will play, others will not and I get the same "technical fault" message.

It would be interesting to know if anybody else has this problem and if anybody has a solution

---

This sounds the same as what I started to see on my main 2tb and mini about 2 weeks ago  did it again last night.   A re boot fixes it till the next time. 

[Cpeter123]

Hi @RAC2020 I am getting exactly the same problem in that randomly when I switch channels whilst watching live TV the channel goes blank and displays 'there is a technical fault with this channel' but it is still possible to watch recordings and cathup so the mini box is still connected to the main box but not accessing live programming. Surely someone at Sky must have a solution to this?

[RAC2020]

I did a software update ( 2 weeks ago)and the problem seems to have gone away, until sky update again as this seems to be the problem.

They update, but the box doesnt? The only downsize to this is you have to re-input the favorites again - not an issue

[DaveB1951]

I'm having the same issue. Started a couple of weeks ago but now happening more often, 2-3 times a day. Power off, restart restores service for a time before it happens again. Also changing channels seems very sluggish, it can take up to 10 seconds for the picture to appear. Getting really annoying.

[Cpeter123]

@RAC2020 

Hi

I tried to do software updates on the main Sky Q box and one of the minis and I left it for a while and it said update still in progress. 1 day later it still said the same thing! This problem is happening more frequently now to the point where its not possible to watch the TV for more than a few hours before having to re set boxes and now on  the verge of ripping all the boxes out and sending them back to Sky and switching to Virgin Media!!

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.