I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

[Bettsy1234]

I returned my SkyQ equipment on the 8/1/22 and I have now received text saying I have returned it and I will be charged. I have tried calling but the wait times are hours... I sent in the box by collect+ and have tracking. 

Can someone please help me resolve, please. I just want to see the back of SkyTV after such as difficult process to simply cancel the service. 

[caesarome]

@Bettsy1234 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Bettsy1234]

Is this the same blue bubble I am told I need to wait up to 2 hours for a response? Sigh....

no idea what has happened to Sky when it comes to customer services.  

[caesarome]

Replies are not instant as I should imagine they need to look into this but for most other people who have posted the same issue on here, and there have been a lot, it has been sorted out for them so if you can't wait for a reply to get it sorted then you are free to call as the choice is yours.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Mr+Flibbles+86 · Accepted solution]

Update - this has now been resolved on a private chat

[Annalise2014]

Iv returned my sky equipment on the 29/01/22 at 12:46pm The tracking number is 44XTYL8 the parcel number is 863D111187176064 i just want to know why i was sent another box