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Discussion topic: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

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This message was authored by Bettsy1234 This message was authored by: Bettsy1234

I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

I returned my SkyQ equipment on the 8/1/22 and I have now received text saying I have returned it and I will be charged. I have tried calling but the wait times are hours... I sent in the box by collect+ and have tracking. 

 

Can someone please help me resolve, please. I just want to see the back of SkyTV after such as difficult process to simply cancel the service. 


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

Posted by a Sky employee

Update - this has now been resolved on a private chat

View this Answer within the discussion

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This message was authored by caesarome This message was authored by: caesarome

Re: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

Posted by a Superuser, not a Sky employee. Find out more

@Bettsy1234 

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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Bettsy1234
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This message was authored by Bettsy1234 This message was authored by: Bettsy1234

Re: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

Is this the same blue bubble I am told I need to wait up to 2 hours for a response? Sigh....

 

no idea what has happened to Sky when it comes to customer services.  

This message was authored by caesarome This message was authored by: caesarome

Re: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

Posted by a Superuser, not a Sky employee. Find out more

Replies are not instant as I should imagine they need to look into this but for most other people who have posted the same issue on here, and there have been a lot, it has been sorted out for them so if you can't wait for a reply to get it sorted then you are free to call as the choice is yours.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

Posted by a Sky employee

Update - this has now been resolved on a private chat

This message was authored by Annalise2014 This message was authored by: Annalise2014

Re: I’ve returned my SkyQ equipment but I being sent messages saying I haven’t.

Iv returned my sky equipment on the 29/01/22 at 12:46pm The tracking number is 44XTYL8 the parcel number is 863D111187176064 i just want to know why i was sent another box 

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