I paid the bill yesterday and today you took money from my account for the second time, please refun

[Paraschiva]

I paid the bill yesterday and today you took money from my account for the second time, please refund.

[Paraschiva]

I paid the bill on 17/08/2021 and today you took money from my account for the second time, please refund.

[NickNewark]

If you made a manual payment so close to the direct debit, then that will happen. It will put you in credit, and reduce next months DD. 

[Paraschiva]

If the invoice was paid, why did you withdraw from the account today for the same invoice ... it is not normal. It is logical to refund.

[GD1]

@Paraschiva  You're not addressing Sky on this forum, we are all customers here.

We saw your 1st post, if you have a Direct debit setup the you should not be making manual payments.  Doing this does not stop your Direct Debit from being taken.

Your asking why did sky take a 2nd payment, as answered above.

The question really is why did you make an additional payment?  By doing so you have caused your own issues.  It's not logical to make online payments when you know you have a direct debit setup.

For any refunds you need to call Sky. 

[SKY1992bf]

@Paraschiva  your not talking directly with Sky as this a customer helps customer forum only with no account access

If you have a continuous payment method setup you should never make a manual payment unless Sky asks you to as this doesn't stop the automatic payment process as it is requested several days before the payment leaves your account 

you can either leave it as credit to use against a future bill or phone sky to request a refund 

[Paraschiva]

GOOD MONTH I HAVE TO PAY £ 46 I DON'T UNDERSTAND WHY YOU INCREASED MY PAYMENT RATE? I WAS TAKEN THE AMOUNT OF. £ 63.17. WHAT IS THE PROBLEM OF INCREASING YOUR PAYMENT AMOUNT? I HAVE THE SAME OBJECTIONS AND I WANT YOU TO REFUND AND RETURN TO THE PREVIOUS AMOUNT WE PAID.

[GD1]

@Paraschiva  Please don't use all capitals as it make it appears you are SHOUTING!  

If discounst have ended then your costs will increase you need to contact Sky.  As you've be told in your previous posts youa re NOT talking to Sky, no refund will be forthcoming if your discounts have ended then the amount taken will be correct.

You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[PandJ2020]

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@Paraschiva wrote:

 WHAT IS THE PROBLEM OF INCREASING YOUR PAYMENT AMOUNT?

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You're still addressing other customers here and not Sky.

You were advised how long your discounts would last - it seems they have now expired.  Contact Sky to give them notice to leave or negotiate a new deal.