I am supposed to pay my bill tommorow but don’t get paid till 19th

[Jock2079]

My bill is due tommorow but I don't get paid till the 19th Wednesday

[SKY1992bf]

@Jock2079 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

[caesarome]

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@Jock2079 wrote:

My bill is due tommorow but I don't get paid till the 19th Wednesday

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You should be ok if you usually pay by a card payment each month or a direct debit, so if you do and as the payment will fail don't be tempted to pay it yourself on the 19th as this will not prevent Sky from trying to take the payment in 10 days time. They might send you an email confirming that this is what they will do.