How to check speed for the Speed Guarantee?

[storm720]

My internet has dropped a few times over the course of a week, Im still in the intial 14 day period so maybe this is to be expected. However when I go to www.sky.com/mybroadband to test my speed it only shows an estimated speed not my actual speed.  Im on fttp so it doesn't show the connection speed in the router statistics page either. I would like to avail of the Guaranteed Minimum Download Speed and possibly cancel my contract if this continues but obviously if I can not test my speed then I wont be able to. Any help would be appreciated.

You can see below the results of the mybroadband test.

[storm720]

[storm720]

I cant post the screenshot for some reaseon 🤔

[GD1]

@storm720  Images need to be moderated by the forum so won't show straight away.

[cookiemonsteruk]

@storm720 

The line speed isn't visable due to the ont modem being seperate to sky hub which for fttp only acts as a router.

You would need to run a series of tests over ethernet on fast.com and post them here if you wish

[storm720]

my bad should have read the disclaimer before posting lol

[cookiemonsteruk]

@storm720 

Fast.com is accurate and as ethernet is 90-95% efficient so we can deduce a line fault

If you are on 150Mbps your guarantee is 100 Mbps

If you are 500Mbps then it is 200Mbps

[storm720]

@cookiemonsteruk  I have used speedtest.net to test it.

But sky states that "Speed check must be done using sky.com/mybroadband, the My Sky app or by speaking to one of our service advisors." for the Speed Guarantee

[cookiemonsteruk]

@storm720 

In your case the sky tests don't work as stated.  We'll wait for speedtest image to come

[storm720]

Im on the Ultrafast Plus package so my speeds are upto 500 with a minimum guarantee of 400. It has dropped well below this a few times for upto an hour.

[cookiemonsteruk]

@storm720 

Is it 400 my bad. Just so long as its not done over wifi via mobile as that is likely to be connected over 2.4ghz wifi

[storm720]

yeah any speed test I do is from my computer thats connected via ethernet to the sky hub

[TimmyBGood]

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@storm720 wrote:

But sky states that "Speed check must be done using sky.com/mybroadband, the My Sky app or by speaking to one of our service advisors." for the Speed Guarantee

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That would be because it's wording which applies to FTTC and hasn't been revised for FTTP.  There really isn't any good way to test full fibre speed, and ISPs haven't got the hang of how to deal with challenges that it's not delivering as it should.

[storm720]

@TimmyBGood  Yeah I was thinking that but its a bit of a catch 22 for any FTTP customers.

[TimmyBGood]

@storm720 

Fortunately my BT FTTP typically 'tests' as slightly faster than the 150/30 it says on the tin.  There's really no reason why it shouldn't, given the vagaries of high frequency signalling over copper no longer apply.