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This discussion topic is read only Discussion topic: Loosing connection

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This message was authored by: Jakubsky

Message posted on ‎04 Sep 2021 07:06 PM

Loosing connection

Hi , im Lost acces to internet and You send contractors to check where its problem - his not fixed . That person call me so problem its 10 m from my House and need scafolding company to get the acces . There its easy acces from my other flats nr 54 (im owner) or it's still easy to use leder. Scaffolding company will cost You fortune and we have no idea how long we need to wait for internet. Can You send proper person for fixing this please. Also if You decide to pay scaffolding company , my compensation and fixing this problem couple weeks I'm still need internet- I'm working by internet and loosing money . Can You provide some hot spots or something? I'm definitely can't wait few weeks for that . Thanks for understanding. Regards 

Jakub 

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This message was authored by: cookiemonsteruk

Message posted on ‎04 Sep 2021 07:17 PM

Re: Loosing connection

Posted by a Superuser, not a Sky employee. Find out more

@Jakubsky 

 

Openreach decide how to access where ever the fault is and if that means hiring a scaffolding company then thats what they'll do.

Additionally auto compensation is payable for total lose of service . Sky do provide 4g backup for business customers operating from their registered addresses

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Message posted on ‎04 Sep 2021 07:20 PM

Re: Loosing connection

Posted by a Superuser, not a Sky employee. Find out more

@Jakubsky 

 

Details of auto compensation

 

https://www.sky.com/help/articles/auto-compensation#need-a-hand

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: brianholt

Message posted on ‎04 Sep 2021 08:06 PM

Re: Loosing connection

Posted by a Superuser, not a Sky employee. Find out more

@Jakubsky as this appèars to be business critical i presume you have business and not personal broadband which has faster fix times for which you pay a premium ?

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Like you I am a fellow customer trying to help so please provide as much info as possible
Sky Q : Sky Gigafast : Sky Talk Anytime : Panasonic JZ2000 OLED
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