Help needed will bill.

[DisgruntledH]

I need to speak to a Sky Expert as soon as possible as I can't set up a new direct debit online.   
I am literally lost.  I'm 58 and not very tech savvy.  
I have tried to ring the number given and waited and waited or just been cut off.  
I've now got an overdue account as last months direct debit didn't go through.   
Seriously concerned.  Can I please speak to someone online who can just sort this for me.  

Please don't send links to apps as they aren't working.  It just keeps saying to many redirects.   

I really worried my phone will be cut off.   

Thank you in advance.   

[SKY1992bf]

@DisgruntledH If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions

1. Pay the outstanding balance in full and setup a new continuous payment method  (which you can do here (https://www.sky.com/myaccount/bill/change-payment-method) services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (the unpaid £25 will be added to the next bill) and setup a new continuous payment method (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid

[DisgruntledH]

I'm willing to pay the bill and set up a new continuous payment I just can't do it.   
I need a Sky employee to contact me.  They have done before via this community to explain my bill to me a while ago.  

I just want to set up my new continuous payment.   I click on the links and it just tells me too many redirects in safari.  
Literally getting nowhere.   

[DisgruntledH]

So I clicked on the link.  
Put in the relevant info with regards account numbers, postcode, etc and it says unable to access your account with the information given.  

[SKY1992bf]

@DisgruntledH  If your account is restricted and the links provided aren't  working then you will need to preserve with trying to phone from a number not linked to your account or by putting 141 before sky's number 

the forum can't help any further and Sky won't reach out to you because of your post herej

[GD1]

@DisgruntledH  Sky won't contact you via the forum  if your account is restricted.   As advised either go online to pay or call from a number not linked to your account  https://www.sky.com/myaccount/bill/pay

You need to pay in full 1st, then setup a new payment method

[SKY1992bf]

@DisgruntledH can you confirm are you an existing customer? the links I posted shouldn't be asking for a postcode 

[DisgruntledH]

How do I call them.   
my direct debit was cancelled in error.   
i just want to reinstate it.  

my partner also has a Sky account for broadband.  Mine is for mobile.   

What number do I ring off a different phone.   
the number they text me just cuts off.  
why is this so difficult.  I can't do it online I'm old and it's as much as I can do to reply to these messages.   

[SKY1992bf]

@DisgruntledH 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

[DisgruntledH]

Yes!!! That worked I've now got someone on the line !!! 
thsbks for your help