Additional Charges

[NJS1975]

Can someone please explain why we are being charged an extra £2.50 a month for our broadband and talk for apparently making changes to our package - which we haven't done

[Daniel0210]

@NJS1975 

Annual price increases in UK. If you haven't already you should get a letter or email explaining. This should arrive before 26 March. 

[NJS1975]

Yes we had the notification of the tv package increasing, but the email this evening clearly states the price rise is down to us changing our package - which we haven't done 

[Daniel0210]

@NJS1975 
An increase of £2.50 for BB is part of the annual price increase.

[NJS1975]

Thank you  - they should make that clear and not suggest it's down to us making changes we know we haven't made 🤦🏼‍♀️

[Daniel0210]

@NJS1975 

I haven't had my email/letter yet but by checking future bills I can see my BB is also increasing by £2.50.