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Discussion topic: HDR v3 box not fit for purpose (sound cutting out)

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This message was authored by Desdee This message was authored by: Desdee

Re: HDR v3 box not fit for purpose (sound cutting out)

Did anyone get the update last night??

This message was authored by Rhonny This message was authored by: Rhonny

Re: HDR v3 box not fit for purpose (sound cutting out)

Posted by a Superuser, not a Sky employee. Find out more

@Desdee

Yes, tens of thousands. Were you one of them? Has it been fixed for you? 

This message was authored by Chodley This message was authored by: Chodley

Re: HDR v3 box not fit for purpose (sound cutting out)

Posted by a Superuser, not a Sky employee. Find out more

I know I was not one of them. Scandal.

This message was authored by Pogit This message was authored by: Pogit

Re: HDR v3 box not fit for purpose (sound cutting out)

I was a little worried that a forced update I performed the other day may have ruined my chances of getting the update today probably wiping it from the box if it was hiding in the background. 

But a quick check on main and mini box confirms I'm on Q160.000.29.00L (5bucbis)

 

Now to hammer the box with some intensive viewing so I get get back to giving grief about this issue because it's been so long I might not know how not too! 😂👍

 

PS thanks to the member who seeming was able to put me on the first push list 👏 

 

SkyQ 2TBv3 (32B206 - Q270.000.10.9L (5u193ht) (Ethernet) on LGUM7400, SkyQMini (32D0B2 - Q270.000.10.9L (5u193ht) (Ethernet) Virgin Media BB.
This message was authored by simon194 This message was authored by: simon194

Re: HDR v3 box not fit for purpose (sound cutting out)

Posted by a Superuser, not a Sky employee. Find out more

@Desdee wrote:

Did anyone get the update last night??


My V2 box updated to Q160 last night.

_____________________________________________________
Sky Q 2TB v2 (Q150.000.28.00L) + ; 2x Mini, Philips 55OLED806, Lumagen Radiance Pro 4242,
Yamaha RX-A3080 + NAD C270 (7.1.4)
This message was authored by Desdee This message was authored by: Desdee

Re: HDR v3 box not fit for purpose (sound cutting out)

No update for me 

This message was authored by picasso10 This message was authored by: picasso10

Re: HDR v3 box not fit for purpose (sound cutting out)

Tried last night and this morning but nope still stuck on Q150 😠  roll on Q160

__________________________________________________________________

Panasonic TX55-GZ, Yamaha A2080 AV Receiver with Dolby Atmos, mission x 4 speakers, Mordaunt-short subwoofer, 2 x jamo atmos speakers, Panasonic DP-UB820 player, SKY Q HDR V3 box Q160 Ethernet connection (wifi disabled)
This message was authored by Jr11111s This message was authored by: Jr11111s

Re: HDR v3 box not fit for purpose (sound cutting out)

Same ere still waiting on the update  have the v3 box 

This message was authored by Mark+wsm This message was authored by: Mark+wsm

Re: HDR v3 box not fit for purpose (sound cutting out)

I had Q160 as part of the trial and I now watch recordings without being on tentahooks waiting for the next dropout. Not one in 2 weeks. It's now like ancient history :). Hope it works for everyone else.

This message was authored by Paddy+Mcvey This message was authored by: Paddy+Mcvey

Re: HDR v3 box not fit for purpose (sound cutting out)

Overall very happy with the update I've been trialling! I think it's finally time after 6 months to talk compensation. 

This message was authored by pablohoney1 This message was authored by: pablohoney1

Re: HDR v3 box not fit for purpose (sound cutting out)

Wonder how long this hits the DR stream?

This message was authored by Dazzasky This message was authored by: Dazzasky

Re: HDR v3 box not fit for purpose (sound cutting out)

Posted by a Superuser, not a Sky employee. Find out more

It will be several weeks yet @pablohoney1 however your box may update on the next batch of releases. 

This message was authored by CyberFriday This message was authored by: CyberFriday

Re: HDR v3 box not fit for purpose (sound cutting out)


@Rhonny wrote:

@Pogit

Is it wrong to hope that the first batch includes customers know to be upset by the issue.

 

It's not wrong to hope that, but it's completely unrealistic. With millions of boxes to update, they're hardly going to type in the user names of all those people who might feel 'upset' by sound drop outs to ensure they get Q160 first, when it's only a matter of a few weeks until everyone gets it.

 

If sound drops truly are upsetting for people then I pray their lives are never touched by matters of any real importance... 


@Rhonny  I get @Pogit  sentiment. And it doesn't seem that unreasonable given that somewhere back in this thread or in the one that was  archived there were statements made that those in this thread were the very small minority of affected customers and that there were millions of satisfied customers out there. So, surely those satisfied customers don't need the fix first 😉  

This message was authored by Chodley This message was authored by: Chodley

Re: HDR v3 box not fit for purpose (sound cutting out)

Posted by a Superuser, not a Sky employee. Find out more

@Paddy+Mcvey Yeah good luck with that.

This message was authored by notagain This message was authored by: notagain

Re: HDR v3 box not fit for purpose (sound cutting out)

@PogitDid your update come with the trials info when you press the button with the three dots on it, the one thats gives sky news and the weather etc, I'm wondering was it part of the trial and if so I wonder will it be removed, or if its still part of the general Q160 rollout.

Damned if you do, damned if you dont
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