So I never make forum posts, however this made me want to post for the first time...
I wondered why I hadn't received a never miss email for QI, as by chance I noticed a new series had started and came across this thread. You can imagine the joy of finding out never miss was goine via a customer forum post. I could have been understanding if Sky had informed users that the never miss was going to be retired in N days/weeks so I could have made an offline list of the series that I had added over the past 7 years of using this. To have not even been informed of this is just exceptionally poor customer service.
I relied on never miss as I found over time that a series link on my Sky box rarely worked and if it did it would link to a series that i had previously watched. As a result I would delete the series link and rely on never miss to inform me when a new series was going to start. Now that never miss has been removed I have no record of what I added and feel that this has just been a waste of time and effort on my part.
Now that I don't know what programmes i want to watch I think I will review my services with Sky once my box is cleared of all recordings. I had considered Freesat and Netflix and I might just move to those and binge watch whole series once a show has ended.
To summarise I think this just shows the danger of using/paying for online services in general. The provider can delete this at any point and all that you have saved/paid for will be gone. This is a good reason I will stick to buying DVD's/Blu Ray's for any films, games etc.
In future Sky you might want to let existing customers know if you plan to remove any services. We might be annoyed at it but you won't lose so much credibility by silently removing services.
Epgservices sky never miss
