Download failure

[Aileen+Allsop]

We have been unable to download for some weeks now all usual fixes do not work recording is fine it's just downloads

[caesarome]

If you are a BT Broadband customer then this is a known issue that is being investigated by Sky, there is a large thread here with a potential work around:

https://helpforum.sky.com/t5/Sky-Q/SkyQ-Download-Failed-Item-Unavailable/td-p/3850296/jump-to/first-...

[Aileen+Allsop]

We can now download from the BBC but not Sky channels has anyone else seen the same When will Sky fix this it's unacceptable 

[JTeague]

I get the same thing and I use Vodafone broadband.  BBC catchup downloads always work but anything else fails with the "Failed Remote Network Problem".  If I keep retrying they eventually download.  I was trying to download 12 Monkeys from Peacock last night and it kept failing on several episodes.  I am in my 14 day cooling off period for the contract so I threatened it with cancelation and it finally downloaded.  Might be worth trying that 😉