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Discussion topic: Download Failed technical fault

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This message was authored by JC-84 This message was authored by: JC-84

Re: Download Failed technical fault

I've been having this problem with shows on sky Atlantic shows but sky cinema and BBC downloads work.

This message was authored by JRD200255 This message was authored by: JRD200255

Re: Download Failed technical fault

Same issue - rebooted Sky Q box expecting it to solve issue (it usually does) but still shows download failure.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Download Failed technical fault

Posted by a Superuser, not a Sky employee. Find out more

As @Doc5907 posted last night there are some downloading issues on Sky Q & Sky+ platforms which Sky have been made aware of.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Jorrrdan This message was authored by: Jorrrdan

Re: Sky Q Downloads stuck at 101%

I have the same issue, it must be on their end. All was working fine until yesterday.

This message was authored by GD1 This message was authored by: GD1

Re: Download Failed technical fault

Posted by a Superuser, not a Sky employee. Find out more

This has been raised to Sky via the closed forums and are awaiting an update from them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Akarlos This message was authored by: Akarlos

Re: Download Failed technical fault

I like others are getting download failed. I rebooted the sky box and modem, but still have the issue. Came on here and see its not just our system. 

This message was authored by Annie22 This message was authored by: Annie22

Re: Download Failed technical fault

I am also trying to fownload 'on demand ' and getting 'Download failed' message.

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Download Failed technical fault

Am also having same issues

 It would but nice of sky made an announcement or is that asking a bit too much?

This message was authored by sickmick This message was authored by: sickmick

Re: wnload Failed technical fault

Same with me, can't download anything on sky q and looking at all the complaints on here today suggest there's a problem at sky's end 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: wnload Failed technical fault

Posted by a Superuser, not a Sky employee. Find out more

@sickmick 
There are some downloading issues on Sky Q & Sky+ platforms which Sky are aware of and trying to fix.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MrsHeaton This message was authored by: MrsHeaton

Re: Download Failed technical fault

Same issue for me - why does it happen when the previous episode ended on a cliff hanger?!

This message was authored by J-L+2020 This message was authored by: J-L+2020

Re: Download Failed technical fault

I'm having the same issue, can't record anything from Sky Witness but no issues with any other one so far. 

This message was authored by rscott This message was authored by: rscott

Re: Download Failed technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Super+Anthony wrote:

Am also having same issues

 It would but nice of sky made an announcement or is that asking a bit too much?


It's listed as a problem on the status page - https://www.sky.com/help/servicestatus/tv

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Download Failed technical fault

@rscott Thank you

This message was authored by CarolynBay This message was authored by: CarolynBay

Re: Download Failed technical fault

I'm having the same issue, can't download any programmes !!!

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