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Discussion topic: Download Failed technical fault

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Download fail message on sky history programme

Posted by a Superuser, not a Sky employee. Find out more

@Scotland123.2 
There are some downloading issues on Sky Q & Sky+ platforms which Sky are aware of and trying to fix. They have updated their status page as per this link
https://www.sky.com/help/servicestatus/tv 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Scotland123.2 This message was authored by: Scotland123.2

Re: Download fail message on sky history programme

I'll try these but my internet is working fine and I'm able to download movies from

sky cinema. It's just the history channel it seems 

This message was authored by puffdragon This message was authored by: puffdragon

Boardwalk Empire S2 E12 download failure

I cannot download this episode on either HD or SD. All the others have downloaded ok as did S3 E1. What do I do? Sky go works ok and a download instruction to the SkyQ box says OK on HD but fails on SD.

This message was authored by mikehill58 This message was authored by: mikehill58

Re: Download fail message on sky history programme

It's not just Sky History but most if not all Sky channels. 

This message was authored by mikehill58 This message was authored by: mikehill58

Re: Boardwalk Empire S2 E12 download failure

There is an issue with download fails on many Sky channels. Sky are aware and working to resolve. We just need to be patient for now.

This message was authored by Lisa8722 This message was authored by: Lisa8722

Re: Boardwalk Empire S2 E12 download failure

I am having problems with downloads I was watching Chicago PD got to S9 episode 3 watched it and it's not downloading episode 4 goes to 100% doesn't let me play. I phoned sky yesterday they got an engineer out after doing steps over the phone. Engineer came out showed him what's going on, he gave me a new sky Q box and it's still not working but he left so couldn't tell him. I don't know what's going on! 

This message was authored by Alwyn79 This message was authored by: Alwyn79

Re: Download Failed technical fault

Im told there is no problems but still unable to download from Atlantic or Max. Paying for a service and not getting it. Wonder will they give us credit off next bill for disruption!!

This message was authored by Josiephate This message was authored by: Josiephate

Can’t download on demand

I've changed settings and still can't download on demand it's just comes up with failed so I keep trying and it still don't work HD and SD 

This message was authored by oldfella This message was authored by: oldfella

Re: Can’t download on demand

Posted by a Superuser, not a Sky employee. Find out more

@Josiephate wrote:

I've changed settings and still can't download on demand it's just comes up with failed so I keep trying and it still don't work HD and SD 


If you look at other posts on the forums @Josiephate 

You will see there is currently an issues with downloads.   Sky are aware

This message was authored by StevenC62 This message was authored by: StevenC62

Sky Q box On Demand keeps failing.

Sky Q box will not download on demand. I've gone through all procedures but problem still exists.

This message was authored by Fieldviewdean This message was authored by: Fieldviewdean

Download fail

Hi there

Sky Atlantic on demand downloads keep failing. It works on sky go and I can watch the channel. Just all downloads of any series just in Atlantic fail. 
can you help?

thanks 

This message was authored by oldfella This message was authored by: oldfella

Re: Download fail

Posted by a Superuser, not a Sky employee. Find out more

@Fieldviewdean wrote:

Hi there

Sky Atlantic on demand downloads keep failing. It works on sky go and I can watch the channel. Just all downloads of any series just in Atlantic fail. 
can you help?

thanks 


If you look at other posts on the forums @Fieldviewdean 

You will see there is currently an issues with downloads.   Sky are aware

This message was authored by Kerryhuds This message was authored by: Kerryhuds

Unable to download Gangs of London episodes

Unable to download gangs of London episode on on demand 

This message was authored by oldfella This message was authored by: oldfella

Re: Unable to download Gangs of London episodes

Posted by a Superuser, not a Sky employee. Find out more

@Kerryhuds wrote:

Unable to download gangs of London episode on on demand 


Look at other posts on the forum @Kerryhuds 

You will see there is currently an issue 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q box On Demand keeps failing.

Posted by a Superuser, not a Sky employee. Find out more

@StevenC62 wrote:

Sky Q box will not download on demand. I've gone through all procedures but problem still exists.


And it will still exist @StevenC62 

Look at other posts on the forum

You will see there is currently an issue 

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