Download Failed technical fault

[GD1]

@caesarome  Despite the other post being marked the Answer 🙂

[JeffHead]

I have been watching 'a friend of the family' by downloading it to my sky Q box. On episode 4, suddenly my sky box will no longer download the next episode. I have gone through the troubleshooting for downloading problems and have investigated further: the problem is specific to peacock content (I was able to download a sky programme). Any idea how to fix this?

i have done all the help steps including checking my router, checking software, resetting the box and nothing has worked.

[caesarome]

This is an ongoing known issue @JeffHead :

https://www.sky.com/help/servicestatus/your-services

We are aware that users may receive a technical error message when downloading some content on their Sky Q/HD boxes. We are investigating this issue and apologise for any inconvenience caused.

[manutdmark3]

With all due respect, this solves nothing....the issue has been ongoing since yesterday

[chimley]

And my services page says that there are no known service issues in your area. I beg toi differ as I am the same as everyone else. 

[Wizz61]

We have been watching Games of thrones from the Sky box set.  Episodes hace succesffuly downloaded in standard definition from the very start until series 8 episode 3 and now the download has failed.  I have tried later episodes and they fail as well.  However we can still dowload other box sets.

Any ideas?

[Strummer33]

Hi , I am having the same problem, watching the Good Doctor series 3 episode 4 download fail , tried rebooting no joy , Sky you have a major problem except you to sort this out now 

[caesarome]

@Wizz61 

This is a known fault that Sky are investigating as there are many other posts on here about it:

https://www.sky.com/help/servicestatus/your-services

We are aware that users may receive a technical error message when downloading some content on their Sky Q/HD boxes. We are investigating this issue and apologise for any inconvenience caused.

[Wizz61]

Thank you for the explanation.  Much appreciated

[Download+Failed]

Anyone got any updates on this? That's been 24hrs and still nothing but a holding message from sky

[sikejsudjek]

Same here in South Wales. Your download failed...

[SylviaL]

Hi, 

I've also had the same problem since yesterday evening. Last night I couldn't download anything at all.

Is there any updates on when this will be rectified? I am paying a lot of money for Sky as I'm sure I'm not alone so it is most disappointing that one of the main reasons I upgraded was for this feature.

That being said, I couldn't download anything at all last night. Now it just appears to be only Sky Witness which is frustrating because that's the channel that I am currently watching a series on 😭😭

[caesarome]

There is no news on when this will be working again I'm afraid as we only know what has been posted on the status page:

https://www.sky.com/help/servicestatus/your-services/tv

[Strummer33]

Thank you for the update 

[barney1606]

Even though it says there are no issues in my area, I still can't download any more  episodes of Game of Thrones!