Download Failed technical fault

[Biddy321]

Having the same issue downloading in UHD and sometimes HD.

Tried Gangs of London and it failed in UHD - worked in HD

Tried others that were HD and failed but worked in SD

Sky need to sort this now 

[Mark2309]

Cheers mate, much appreciated.

[Keiron76]

Just here to say me too.  Glad sky have flagged it and hopefully they will fix this at their end.

[Biddy321]

Actually-it said downloaded 101% but cant watch it

same with the others so still not working-only seems to be on demand

grrrr

[Lfc22]

Hello. When downloading The Flight Attendant series 2, the download fails. I have just finished watching series 1. All other downloads are working fine. Any ideas please?

[GILLYBABY]

Thank god found this..thought I was going mad..been watchin S2 of manifest...on Sky Max...then got to Ep 11...nothing..download fail...now it wont even download Ep 10..which i watched yesterday...Between this and stacking issues Sky are doing themselves no favours right now...grrrrr

[GILLYBABY]

What does this mean.. i don't understand..my Broadband is working fine when I run line tests 

 

[Daniel0210]

@GILLYBABY 

That is Sky telling customers they may be experiencing issues when downloading. They have updated their status page as per this link
https://www.sky.com/help/servicestatus/tv

which is what you've posted. 

[L.m83]

Yes iv spent all day trying to figure this out but with no joy. I'm glad I'm not the only 1 finding this 

[Simon101101]

Hi. I have watched series 9 episode 1 but episodes 2 onwards are saying download failed.   Have been going through the skybox software up date and troubleshooting etc but this has not worked. 

Any advice greatfully received. 

[Sheehyl]

Just tagging  for numbers that I've the same issue downloads wise, status piece is telling me there's no issue in my area but tell that the sky Q box that won't download 🤣

[caesarome]

@Simon101101 

There is an ongoing issue woth on demand downloads.

https://www.sky.com/help/servicestatus/tv

We are aware that users may receive a technical error message when downloading some content on their Sky Q/HD boxes. We are investigating this issue and apologise for any inconvenience caused.

[copic]

• So last week the entire mobile network goes down, now programmes won't download? My sky q mini box is always having problems. Think it's time to switch back to streaming via a firestick. A 10th of the cost and it actually works

[Bella+Hurley]

Had issues all last night recording and downloading, then this evening have had failed and technical issue and then when resetting setting, and hardware no luck. Downloads failed and then if did went to 101% then wouldn't let you watch it. 24 hours now of not being able to watch stuff, hope sky is sorting problem because nothing wrong with my WiFi, broadband and have reset everything so hope for answers soon 

[Rob+Work]

Hi

we are unable to download any catch up tv channnel programmes. Each time we try it states fault