Downgrade

[Collywobby66]

Hi.

I can't afford the new payments you are going to be taking from my bank,

I would like to downgrade but not sure how to start.

Any help would be great 👍 thank you. 😊 

[SKY1992bf]

@Collywobby66 Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

or If you have sky talk landline or mobile call 150

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014


If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

[Collywobby66]

Hi.

Thank you so much for your help much appreciated. -) 

[Liam+corrigan]

I want to downgrade as my bill will be going up soon 

[SKY1992bf]

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@Liam+corrigan wrote:

I want to downgrade as my bill will be going up soon 

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@Liam+corrigan  See post 2 as the same applies to you