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This discussion topic is read only Discussion topic: Where has online chat gone?

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Message posted on ‎17 May 2022 12:34 PM

Where has online chat gone?

Where has the sky online chat gone.  Used to be able to upgrade/downgrade by simply chatting online.  Can't seem to find it anymore.  Any ideas?

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This message was authored by: caesarome

Message posted on ‎17 May 2022 12:37 PM

Re: Where has online chat gone?

Posted by a Superuser, not a Sky employee. Find out more

The online chat is hardly available due to it being a quite popular way of contacting Sky. You can upgrade via your online account or use the messaging service to downgrade.

 

https://www.sky.com/help/articles/cancel-sky-tv


So select "Yes I still need help" at the bottom of the page as the options will load after about 5 seconds.

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Message posted on ‎17 May 2022 12:40 PM

Re: Where has online chat gone?

Thanks.  I've found messenger, but it says an hour or so wait.  Pretty ridiculous.  

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Message posted on ‎17 May 2022 12:49 PM

Re: Where has online chat gone?

Posted by a Superuser, not a Sky employee. Find out more

That is just an estimate so just sit tight with it and see what happens if you can.

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Message posted on ‎18 Oct 2022 08:41 PM

Re: Where has online chat gone?

Hi I need your help 

 

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Message posted on ‎18 Oct 2022 08:43 PM

Re: Where has online chat gone?

Posted by a Superuser, not a Sky employee. Find out more
@Michael+Casey wrote:

Hi I need your help 

 

How can we help you?

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Message posted on ‎18 Oct 2022 08:45 PM

Re: Where has online chat gone?

Posted by a Superuser, not a Sky employee. Find out more

@Michael+Casey  Although you aren't talking directly to sky here , us your fellow customers maybe able to help or point you in right direction if you post what help you need 


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Message posted on ‎18 Oct 2022 08:49 PM

Re: Where has online chat gone?

Posted by a Superuser, not a Sky employee. Find out more

This isn't a live chat @Michael+Casey but if you can reply with what your issue is us Sky customers might be able to help ?

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